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GET 10% OFF ORDERS OF $75 OR MORE! FREE SHIPPING ON ALL ORDERS

FAQ

1. WHAT IS YOUR SHIPPING POLICY?

In general, most orders are processed, produced, and shipped out within 5-8 business days. You will receive a tracking number as soon as your order has been shipped. Domestic orders within the United States will typically arrive within 7-14 business days. International orders will typically arrive within 10-24 business days. During the holiday season, we do our best to get your orders out as soon as possible, but there may be delays. Thank you for your patience. 

Business Days are Monday - Friday.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.    

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range, or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day.

 

2. HOW MUCH DOES THE SHIPPING COST?

The shipping price is calculated based on the weight of each item.   

FOR INTERNATIONAL SHIPMENTS: All customs, tariffs, fees, VAT, etc. will be the responsibility of the customer. To find out what the possible fees might be, please contact your local postal service or customs agency.

 

3. WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

All sales are final and may not be returned or exchanged. 

Shipping problems: 

Wrong Address - Please ensure that your shipping address is accurate at checkout. Your shipping address cannot be changed after checkout. If you provide an incorrect address, we do not offer a refund or replacement. 

Unclaimed - We do not offer a refund or replacement for shipments that go unclaimed. 

Lost Packages - Once the order has been transferred over to the shipping service, it is their responsibility. We ARE NOT RESPONSIBLE for packages that are not received or that are marked as delivered at the address entered on the order. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person and file a claim with the carrier directly. 

Tracking indicates order was delivered, but it hasn’t been received - We know that shipping errors can be very frustrating. If the package was marked as delivered by the carrier and you have not received it, please follow up with the carrier directly. We WILL NOT cover the cost of reshipping, replacing, or refunding the order. 

Damage - Once the order has been transferred over to the shipping service, it is their responsibility. We ARE NOT RESPONSIBLE for packages if they are damaged in transit. Please reach out to the shipper as soon as possible to submit a damage claim if one is needed. 

 

4. I AM A NON-PROFIT, HOW DO I MAKE A TAX-EXEMPT ORDER?

Please contact support at info@therainbowserpent.org, and we will be happy to assist you.

 

5. HOW DO I CONTACT SUPPORT?

You can reach out at any time by email at info@therainbowserpent.org, or by phone at 412-945-0698.

 

6. HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work. An easy way to stay in the loop is by signing up for our newsletter.

 

You can also follow us on our social media pages as we are constantly posting about new work!

 

Instagram: @rainbowserpentinc

LinkedIn: Rainbow Serpent Inc.

Facebook: Rainbow Serpent